The Privacy Policy below governs your PackRat account and any information you provide on this website.
PackRat Solutions, LLC ("PackRat" or "we") have created this privacy policy to demonstrate our firm commitment to protecting your personal information and informing you about how we handle it. This privacy policy only applies to transactions and activities in which you engage, and data gathered, on the PackRat Website (collectively know as the “Site”) but does not apply to any other Website or offline point of contact between PackRat, or any other company, and consumers. Please review this privacy policy periodically as we may modify it from time to time.
Overview
When you register at PackRat, we ask you for personal information. We use this information to process your orders and to communicate with you about the status of your orders. We may also use your email address to send you newsletters you are subscribed to during registration, as well as messages about PackRat special offers, promotional announcements and consumer surveys. Occasionally, we send our customers special offers and promotional information via postal mail, using the shipping address provided. If you no longer want to receive the newsletters, other announcements or postal mail, simply access the Email Subscriptions and Preferences page under Your Account and uncheck those items to unsubscribe.
Your IP Address
Like most e-commerce Websites, each time you visit the Site, we automatically collect your IP address and the web page from which you came. In order to administer and optimize the Site for you and to diagnose problems with our Site, we use your IP address to help identify you and to gather broad demographic information about you.
Cookies
As you browse the PackRat site, cookies are placed on your computer's hard drive. (Cookies are small pieces of data that are sent to your browser from a Web server and stored on your hard drive.) Cookies allow us to track the items you select, and help us PackRat your address and credit card information with your order so you don't need to retype the information each time you visit our site. If your browser is set to not accept cookies, you will not be able to use the PackRat site or service.
We also use cookies to gather usage information, such as the number and frequency of visitors to our site and its various pages. Automatically logged information is also used to analyze trends and to administer the site.
How We Use Personal Information
When you create a PackRat account, we ask you for your full name, physical address, email address, telephone number and credit card number so we can process your order. We use your telephone number only if there is an order-related issue, not for marketing purposes. We use your email address and your other personal information to help us efficiently operate the Site, to contact you in connection with your transactions and other activities on the Site (including, but not limited to, confirmation emails or important news that could affect your relationship with PackRat). These types of communications, are known as "Operational Communications." In some cases, Operational Communications may also contain commercial messages, such as banner ads and special offers.
You must certify that you are at least 18 years old. (People under 18 cannot use PackRat's services.)
To operate the Site, including processing your transactions and supporting your activities on the Site, we may share your personal information with our agents, representatives, contractors and service providers so they can provide us with support services such as authorization of credit card transactions, email origination, receipt or support services, customer relationship management services, order fulfillment and sweepstakes and promotional fulfillment. We require these entities not to use your information for any other purpose.
We also provide analyses of our users in the aggregate to prospective partners, advertisers and other third parties. We do this so that we and our advertisers can understand you better, and so we can keep bringing you first-rate services. We may also disclose, on an anonymous basis, literal statements made by our customers. At no time, however, will we disclose personal information about specific users without their written consent. PackRat reserves the right to disclose information when required by law.
How We Use Financial Information
We use your financial information to check your qualifications, to bill you for products and services and to enable you to participate in discount, rebate and similar programs in which you may elect to participate. By making a purchase, or engaging in any other kind of activity or transaction that uses financial information, on the Site, you consent to our providing your financial information to our service providers and to such third parties as we determine are necessary to support and process your activities and transactions, as well as to your credit card issuer for their purposes. These third parties may include the credit card companies and banking institutions used to process and support the transaction or activity. By purchasing, or registering or making reservations for, products or services of third parties offered on the Site, or by participating in programs offered on the Site that are administered by third parties and that require you to submit financial information in order to use them, you also consent to our providing your financial information to those third parties. Additionally, if the page on which you submit information is a Co-Branded Page, or was accessed by clicking on a link on a Co-Branded Page, then we may share your financial information with the associated Co-Branded Company. Any of these various third parties (including Co-Branded Companies) may be authorized to use your financial information in accordance with our contractual arrangements with such third parties and in accordance with their own privacy policies, over which we have no control, and you agree that we are not responsible or liable for any of their actions or omissions. Additionally, you agree that we may use and disclose all such information so submitted to such third parties in the same manner in which we are entitled to use and disclose any other information that you submit to us. Please read the information below under the heading "Special Cases in which we Share Personal and Financial Information" to learn more ways in which we may share your financial information.
Special Cases in which we Share Personal and Financial Information
Your personal information or financial information may be passed on to a third party in the event of a transfer of ownership or assets, or a bankruptcy. We may also disclose personal information or financial information when we determine that such disclosure is necessary to comply with applicable law, to cooperate with law enforcement or to protect the interests or safety of PackRat or other visitors to the Site. We also may disclose your personal information or financial information to our subsidiary and parent companies and businesses, and other affiliated legal entities and businesses with whom we are under common corporate control. Whenever personal information or financial information is disclosed under this paragraph, we may also disclose your demographic information along with it, on a non-anonymous basis. All of our parent, subsidiary and affiliated legal entities and businesses that receive your personal information, financial information, or non-anonymous demographic information from us will comply with the terms of this privacy policy with respect to their use and disclosure of such information.
Viewing and Updating Your Information on PackRat
You can always access the personal information you have provided to PackRat by going to Your Account. You can make changes to this information to update your account anytime.
Our Security Precautions
The Site has security measures in place to protect against the loss, misuse and alteration of the information under our control. Our secure server software (SSL) is the industry standard and among the best software available today for secure commerce transactions. We encrypt all of your personal and financial information as it travels over the Internet and we store your financial information on our servers in encrypted form. Your information may be transferred to and maintained on computer networks which may be located outside of the state, province, country or other governmental jurisdiction in which you reside, and the country or jurisdiction in which these computer networks are located may not have privacy laws as protective as the laws in your country or jurisdiction.
Contact
If you have questions concerning your account, please contact Customer Service. If you have questions concerning this privacy policy, please contact legal@packratinc.com
Last Updated: March 13, 2006
|